Billing policy

Annual billing costs 10 months for 12, a saving of 17% against paying monthly. Current prices are always on the pricing page.

The first founding customers get 50% off any plan, monthly or annual, for as long as their subscription stays active without interruption. The founding cohort is 100 accounts, of which 50 are offered on the site; the pricing page shows how many are left. When they are gone, checkout stops applying the discount.

If a founding subscription is cancelled and later restarted, the new subscription is at the price shown at that time.

Polar is the merchant of record: it runs the checkout, takes the payment, issues invoices and receipts, and calculates and collects any sales tax, which is shown before you pay. Suitcast never sees or stores your card details. Invoices and receipts are in the billing portal linked from your billing page.

• Monthly plans are charged at checkout and then on the same day each month.
• Annual plans are charged at checkout and then on the same day each year.
• Both renew automatically until you cancel. Your renewal date is on your billing page.
• A price change never applies to a period you have already paid for. Account holders are told by email before a new price applies to their renewal.

Cancel any time from the billing page, with no fee. Weekly scans and alerts continue to the end of the period you have paid for, and the plan does not renew.

The refund policy sets out who qualifies, what counts as extensive use, the other grounds for a refund, and how to ask for one.

• Switch between Monitor and Pro, or between monthly and annual billing, yourself from the billing portal linked on your billing page.
• A switch takes effect straight away. Polar works out the price difference for the time left in your current period and charges or credits it.
• Moving from Pro to Monitor keeps your oldest site active and pauses the others. Nothing is deleted, and you can choose which site stays active.
• If you are a founding customer, email support@suitcast.com before switching, so the founding discount is confirmed on the new plan.

If a renewal payment does not go through, update your card from the billing page. If the subscription ends because payment failed, monitoring pauses exactly as it does after a cancellation, and your history is kept for 90 days.

The free scan needs no card and has no time limit. It covers 5 public pages, one scan per site per day and up to 5 scans from one IP address per day. Results that no account claims are deleted after 30 days.

When this policy changes, the date at the top changes too, and account holders are told by email before a material change applies. Billing questions: support@suitcast.com.