Skip to content

Chat widget from Gorgias

Gorgias Chat and website tracking lawsuits

Gorgias Chat is a support chat widget common on Shopify stores that saves conversations and tracks the visitor's page views.

Free, about a minute, no signup for your score.

What Suitcast knows about Gorgias Chat

High risk

Type
Chat widget
Vendor
Gorgias

Requests the scanner matches to it

  • config.gorgias.chat
  • assets.gorgias.chat
  • .gorgias.chat
  • .gorgias.io

The short answer

Gorgias Chat is a chat widget from Gorgias. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as high, because complaints describe scripts like it recording visitors before they consent. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

Complaints describe chat tools like this as recording visitor conversations and sharing them with a vendor before the visitor agreed.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop Gorgias Chat firing before consent

Written for the person who runs the site, with the setting to change.

  1. In Shopify, make sure the Gorgias app follows the customer privacy banner, and add a line in the chat greeting that conversations are saved.

  2. Remove it if support has moved elsewhere.

How the scan checks this

  1. Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
  2. Checks every request before the banner is answered. A request to config.gorgias.chat is matched to Gorgias Chat and recorded with the millisecond it fired.
  3. Clicks reject and watches again. When the banner has a reject button, the scan presses it; if Gorgias Chat keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Same type

Other chat widgets the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether Gorgias Chat is a problem, how to check your site, and where the counts come from.
Is having Gorgias Chat on my site illegal?
No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Gorgias Chat only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if Gorgias Chat fires before consent on my site?
Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Gorgias Chat appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?
From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does Gorgias Chat fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond Gorgias Chat fired, and whether it kept firing after reject.

Free, about a minute, no signup for your score.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.