Is having Contentsquare on my site illegal?

No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Contentsquare only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.

How do I know if Contentsquare fires before consent on my site?

Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Contentsquare appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.

Where do the case counts on this page come from?

From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Session replay from Contentsquare

Contentsquare and website tracking lawsuits

Contentsquare records how visitors move through your site, including mouse movement, clicks, scrolling, and session replays.

What Suitcast knows about Contentsquare

Critical risk

Type: Session replay
Complaints naming it, 12 months: 2

Requests the scanner matches to it

t.contentsquare.net
c.contentsquare.net
.contentsquare.net
.contentsquare.com

The short answer

Contentsquare is a session replay tool from Contentsquare. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as critical, because complaints describe scripts like it recording visitors before they consent. It is named in 2 verified complaints in the last 12 months. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

Recording tools like this are the central example in California privacy complaints, which describe them as capturing a visitor's interaction with the page without consent.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop Contentsquare firing before consent

Written for the person who runs the site, with the setting to change.

Ask your developer to load Contentsquare only after your banner records an accept and to use its consent setting.
Remove it if your team is not using the reports.

How the scan checks this

Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
Checks every request before the banner is answered. A request to t.contentsquare.net is matched to Contentsquare and recorded with the millisecond it fired.
Clicks reject and watches again. When the banner has a reject button, the scan presses it; if Contentsquare keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Trend

Complaints naming Contentsquare, month by month

Verified tracking complaints whose text names this script, by the month they were filed.

Website accessibility (ADA) Website tracking (CIPA)

October 2025 to September 2026, current month to date

Court records

Latest verified complaints naming Contentsquare

Newest first. Every row links to the court record.

TrackingFiled Aug 12, 2026
Maurer v. Edward D. Jones & Co., L.P.
E.D. Missouri, filed by Schubert and Jonckheer LLP. Attributed to Missouri
Court recordfor Maurer v. Edward D. Jones & Co., L.P. (opens in a new tab)
TrackingFiled Aug 3, 2026
Del Salto v. Rolex Watch U.S.A., Inc.
N.D. California, filed by Potter Handy, LLP. Attributed to New York
Court recordfor Del Salto v. Rolex Watch U.S.A., Inc. (opens in a new tab)

Same type

Other session replay tools the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether Contentsquare is a problem, how to check your site, and where the counts come from.

Is having Contentsquare on my site illegal?: No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Contentsquare only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if Contentsquare fires before consent on my site?: Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Contentsquare appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?: From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does Contentsquare fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond Contentsquare fired, and whether it kept firing after reject.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.