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Session replay from Microsoft

Microsoft Clarity and website tracking lawsuits

Microsoft Clarity records a video-like replay of each visitor's mouse movements, scrolling, clicks, and typing, and builds heatmaps from them.

Free, about a minute, no signup for your score.

What Suitcast knows about Microsoft Clarity

Critical risk

Type
Session replay
Complaints naming it, 12 months
11

Requests the scanner matches to it

  • www.clarity.ms
  • .clarity.ms

The short answer

Microsoft Clarity is a session replay tool from Microsoft. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as critical, because complaints describe scripts like it recording visitors before they consent. It is named in 11 verified complaints in the last 12 months. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

Complaints describe this kind of recording as capturing a visitor's session without permission, which is the core claim in most California privacy filings.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop Microsoft Clarity firing before consent

Written for the person who runs the site, with the setting to change.

  1. Clarity's own consent setting controls only its cookies: Microsoft says that with consent denied the tag still loads and collects data without cookies, so load the Clarity script only after the visitor clicks accept, through your consent plugin or a Google Tag Manager consent trigger.

  2. If you are not actively reviewing recordings, remove the script.

How the scan checks this

  1. Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
  2. Checks every request before the banner is answered. A request to www.clarity.ms is matched to Microsoft Clarity and recorded with the millisecond it fired.
  3. Clicks reject and watches again. When the banner has a reject button, the scan presses it; if Microsoft Clarity keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Trend

Complaints naming Microsoft Clarity, month by month

Verified tracking complaints whose text names this script, by the month they were filed.

Website accessibility (ADA) Website tracking (CIPA)

November 2025 to October 2026, current month to date

Industries

Industries sued over Microsoft Clarity

Verified complaints naming this script, by the defendant's industry.

By the defendant's industry

Verified filings, 12 months
  1. 1Medical and health providers4
  2. 2Food and beverage brands1

Court records

Latest verified complaints naming Microsoft Clarity

Newest first. Every row links to the court record.
  1. Tracking

    Shipley v. Zuffa, LLC

    N.D. California. Attributed to Nevada

    Court recordfor Shipley v. Zuffa, LLC (opens in a new tab)
  2. Tracking

    Pasquini v. Ziff Davis, Inc.

    N.D. California. Attributed to New York

    Court recordfor Pasquini v. Ziff Davis, Inc. (opens in a new tab)
  3. Tracking

    Wilce v. Willow Health Services, Inc.

    E.D. California, filed by Almeida Law Group LLC. Attributed to Texas

    Court recordfor Wilce v. Willow Health Services, Inc. (opens in a new tab)
  4. Tracking

    Tucker v. Ashley Global Retail, LLC

    N.D. California. Attributed to Wisconsin

    Court recordfor Tucker v. Ashley Global Retail, LLC (opens in a new tab)
  5. Tracking

    Esparza v. V.F. Corporation

    S.D. California. Attributed to Pennsylvania

    Court recordfor Esparza v. V.F. Corporation (opens in a new tab)
  6. Tracking

    Ward v. Mochi Health Corp.

    N.D. California, filed by Peiffer Wolf Carr Kane Conway & Wise LLP. Attributed to California

    Court recordfor Ward v. Mochi Health Corp. (opens in a new tab)
  7. Tracking

    Gaby Jacobson v. Willow Health Services, Inc.

    C.D. California. Attributed to Texas

    Court recordfor Gaby Jacobson v. Willow Health Services, Inc. (opens in a new tab)
  8. Tracking

    Munoz v. Peet's Coffee, Inc.

    N.D. California, filed by Shook, Hardy & Bacon LLP

    Court recordfor Munoz v. Peet's Coffee, Inc. (opens in a new tab)
  9. Tracking

    Garcia v. Microsoft Corporation

    N.D. California, filed by Michael Garcia. Attributed to Washington

    Court recordfor Garcia v. Microsoft Corporation (opens in a new tab)
  10. Tracking

    Magliocca v. United Healthcare Services, Inc.

    E.D. California. Attributed to Minnesota

    Court recordfor Magliocca v. United Healthcare Services, Inc. (opens in a new tab)
  11. Tracking

    Beltran v. Kohler Co.

    N.D. California, filed by Greenberg Traurig LLP. Attributed to Wisconsin

    Court recordfor Beltran v. Kohler Co. (opens in a new tab)

Same type

Other session replay tools the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether Microsoft Clarity is a problem, how to check your site, and where the counts come from.
Is having Microsoft Clarity on my site illegal?
No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Microsoft Clarity only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if Microsoft Clarity fires before consent on my site?
Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Microsoft Clarity appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?
From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does Microsoft Clarity fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond Microsoft Clarity fired, and whether it kept firing after reject.

Free, about a minute, no signup for your score.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.