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Session replay from Lucky Orange

Lucky Orange and website tracking lawsuits

Lucky Orange records visitor sessions, shows heatmaps, and can include a live chat window, all from one script.

Free, about a minute, no signup for your score.

What Suitcast knows about Lucky Orange

Critical risk

Type
Session replay
Vendor
Lucky Orange

Requests the scanner matches to it

  • tools.luckyorange.com
  • cdn.luckyorange.com
  • api.luckyorange.com
  • settings.luckyorange.net
  • upload.luckyorange.net
  • .luckyorange.com
  • .luckyorange.net

The short answer

Lucky Orange is a session replay tool from Lucky Orange. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as critical, because complaints describe scripts like it recording visitors before they consent. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

Complaints describe its session recordings as capturing visitors' mouse movement and typing without permission.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop Lucky Orange firing before consent

Written for the person who runs the site, with the setting to change.

  1. Lucky Orange offers a privacy setting that waits for consent before recording; turn it on and tie it to your cookie banner, and on Shopify make sure the app follows the customer privacy banner.

  2. If you installed it to try heatmaps and stopped looking, uninstall it.

How the scan checks this

  1. Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
  2. Checks every request before the banner is answered. A request to tools.luckyorange.com is matched to Lucky Orange and recorded with the millisecond it fired.
  3. Clicks reject and watches again. When the banner has a reject button, the scan presses it; if Lucky Orange keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Same type

Other session replay tools the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether Lucky Orange is a problem, how to check your site, and where the counts come from.
Is having Lucky Orange on my site illegal?
No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Lucky Orange only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if Lucky Orange fires before consent on my site?
Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Lucky Orange appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?
From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does Lucky Orange fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond Lucky Orange fired, and whether it kept firing after reject.

Free, about a minute, no signup for your score.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.