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Session replay from FullStory

FullStory and website tracking lawsuits

FullStory captures a full replay of each visitor's session, including clicks, scrolling, and what they type into forms.

Free, about a minute, no signup for your score.

What Suitcast knows about FullStory

Critical risk

Type
Session replay
Complaints naming it, 12 months
9

Requests the scanner matches to it

  • edge.fullstory.com
  • rs.fullstory.com
  • .fullstory.com

The short answer

FullStory is a session replay tool from FullStory. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as critical, because complaints describe scripts like it recording visitors before they consent. It is named in 9 verified complaints in the last 12 months. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

It is named in many California privacy complaints as recording visitors' interactions without their permission.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop FullStory firing before consent

Written for the person who runs the site, with the setting to change.

  1. Use FullStory's consent setting to start capture only after your cookie banner records an accept, and make sure form fields with personal information are masked.

  2. If you do not actively use the replays, remove the script.

How the scan checks this

  1. Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
  2. Checks every request before the banner is answered. A request to edge.fullstory.com is matched to FullStory and recorded with the millisecond it fired.
  3. Clicks reject and watches again. When the banner has a reject button, the scan presses it; if FullStory keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Trend

Complaints naming FullStory, month by month

Verified tracking complaints whose text names this script, by the month they were filed.

Website accessibility (ADA) Website tracking (CIPA)

November 2025 to October 2026, current month to date

Industries

Industries sued over FullStory

Verified complaints naming this script, by the defendant's industry.

By the defendant's industry

Verified filings, 12 months
  1. 1Auto dealers and repair1
  2. 2Professional services1

Court records

Latest verified complaints naming FullStory

Newest first. Every row links to the court record.
  1. Tracking

    Munoz v. LG Electronics U.S.A., Inc.

    C.D. California. Attributed to New Jersey

    Court recordfor Munoz v. LG Electronics U.S.A., Inc. (opens in a new tab)
  2. Tracking

    Katherine Gonzalez v. Workwise Solutions Inc.

    C.D. California. Attributed to New York

    Court recordfor Katherine Gonzalez v. Workwise Solutions Inc. (opens in a new tab)
  3. Tracking

    Severino v. Hisense USA Corporation

    N.D. California, filed by Peiffer Wolf Carr Kane Conway and Wise LLP. Attributed to Georgia

    Court recordfor Severino v. Hisense USA Corporation (opens in a new tab)
  4. Tracking

    McPhee v. Big O Tires, LLC

    N.D. California, filed by Isabel Rose Masanque. Attributed to Florida

    Court recordfor McPhee v. Big O Tires, LLC (opens in a new tab)
  5. Tracking

    Ganan v. LinkedIn Corporation

    N.D. California

    Court recordfor Ganan v. LinkedIn Corporation (opens in a new tab)
  6. Tracking

    Winston v. Safelite Group, Inc.

    N.D. California, filed by Sheppard Mullin

    Court recordfor Winston v. Safelite Group, Inc. (opens in a new tab)
  7. Tracking

    Elmarouk v. Estee Lauder Inc.

    N.D. California. Attributed to Delaware

    Court recordfor Elmarouk v. Estee Lauder Inc. (opens in a new tab)
  8. Tracking

    S.A. v. NaturalCycles USA Corporation

    N.D. California, filed by Parasmo Lieberman Law. Attributed to New York

    Court recordfor S.A. v. NaturalCycles USA Corporation (opens in a new tab)
  9. Tracking

    Rios v. The Estee Lauder Companies Inc.

    E.D. California, filed by Nathan & Associates, APC. Attributed to Delaware

    Court recordfor Rios v. The Estee Lauder Companies Inc. (opens in a new tab)
  10. Tracking

    Dawkins v. The Estee Lauder Companies Inc.

    E.D. California, filed by Nathan & Associates, APC. Attributed to Delaware

    Court recordfor Dawkins v. The Estee Lauder Companies Inc. (opens in a new tab)

Same type

Other session replay tools the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether FullStory is a problem, how to check your site, and where the counts come from.
Is having FullStory on my site illegal?
No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading FullStory only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if FullStory fires before consent on my site?
Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If FullStory appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?
From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does FullStory fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond FullStory fired, and whether it kept firing after reject.

Free, about a minute, no signup for your score.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.