Is having FullStory on my site illegal?

No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading FullStory only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.

How do I know if FullStory fires before consent on my site?

Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If FullStory appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.

Where do the case counts on this page come from?

From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Session replay from FullStory

FullStory and website tracking lawsuits

FullStory captures a full replay of each visitor's session, including clicks, scrolling, and what they type into forms.

What Suitcast knows about FullStory

Critical risk

Type: Session replay
Vendor: FullStory

Requests the scanner matches to it

edge.fullstory.com
rs.fullstory.com
.fullstory.com

The short answer

FullStory is a session replay tool from FullStory. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as critical, because complaints describe scripts like it recording visitors before they consent. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

It is named in many California privacy complaints as recording visitors' interactions without their permission.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop FullStory firing before consent

Written for the person who runs the site, with the setting to change.

Use FullStory's consent setting to start capture only after your cookie banner records an accept, and make sure form fields with personal information are masked.
If you do not actively use the replays, remove the script.

How the scan checks this

Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
Checks every request before the banner is answered. A request to edge.fullstory.com is matched to FullStory and recorded with the millisecond it fired.
Clicks reject and watches again. When the banner has a reject button, the scan presses it; if FullStory keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Same type

Other session replay tools the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether FullStory is a problem, how to check your site, and where the counts come from.

Is having FullStory on my site illegal?: No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading FullStory only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if FullStory fires before consent on my site?: Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If FullStory appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?: From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does FullStory fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond FullStory fired, and whether it kept firing after reject.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.