Is having Crazy Egg on my site illegal?

No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Crazy Egg only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.

How do I know if Crazy Egg fires before consent on my site?

Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Crazy Egg appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.

Where do the case counts on this page come from?

From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Session replay from Crazy Egg

Crazy Egg and website tracking lawsuits

Crazy Egg builds heatmaps and records visitor sessions so you can see where people click and scroll.

What Suitcast knows about Crazy Egg

Critical risk

Type: Session replay
Vendor: Crazy Egg

Requests the scanner matches to it

script.crazyegg.com
.crazyegg.com
.cetrk.com

The short answer

Crazy Egg is a session replay tool from Crazy Egg. Suitcast rates its risk under the California Invasion of Privacy Act, CIPA, as critical, because complaints describe scripts like it recording visitors before they consent. The fix is to load it only after a visitor accepts, or to remove it when it is not used.

Why complaints name it

Complaints group it with other recording tools that capture visitor activity before consent.

The act allows $5,000 per violation, which is why firms look for scripts that run the moment a page opens.

The fix

How to stop Crazy Egg firing before consent

Written for the person who runs the site, with the setting to change.

Load the Crazy Egg script only after a visitor clicks accept, using your consent plugin or Google Tag Manager consent mode, and turn off session recording if you only need heatmaps.
Remove it if you no longer review the results.

How the scan checks this

Loads your pages like a first visit. A real browser, nothing clicked, nothing accepted.
Checks every request before the banner is answered. A request to script.crazyegg.com is matched to Crazy Egg and recorded with the millisecond it fired.
Clicks reject and watches again. When the banner has a reject button, the scan presses it; if Crazy Egg keeps firing, the report says so.

Scanner rules and limits are on the methodology page.

Same type

Other session replay tools the scanner checks

Scripts of the same kind carry the same pattern in complaints, and the same fix.

Questions owners ask

Whether Crazy Egg is a problem, how to check your site, and where the counts come from.

Is having Crazy Egg on my site illegal?: No. The complaints do not claim the script is illegal; they claim it recorded a visitor before the visitor consented, or kept recording after the visitor declined. Loading Crazy Egg only after consent, or removing it when it is not used, is what removes the pattern the complaints describe.
How do I know if Crazy Egg fires before consent on my site?: Run the free scan. It loads your pages without clicking anything and checks every request that leaves the browser against its tracker catalog, recording the millisecond each match fired. If Crazy Egg appears, it fired before consent. When your banner has a reject button, the scan clicks it and reports whether the script kept firing.
Where do the case counts on this page come from?: From the complaint text of verified California Invasion of Privacy Act filings. When a complaint names this script, the case is linked to it. Complaints that are not yet available in the public record are not counted, so the number is a floor.

Keep going

Does Crazy Egg fire before consent on your site?

The free scan checks every request your pages make before the banner is answered, shows the millisecond Crazy Egg fired, and whether it kept firing after reject.

Suitcast identifies risk indicators. It is not legal advice and does not determine compliance.